myLibrary -  Your Gateway to On-Demand and Live Streaming Webinars

Frequently Asked Questions

Version:  3.3.30838 (Feb 21, 2014)

myLibrary is provided by KRM Information Services as a portal through which you may access online content. When you log in, using your e-mail address, event ID and order number, you may view the status of your orders and view those that are ready for online viewing.

What are the system requirements to view online media?

Media Type Windows Mac
Live Streaming Events
  • Windows 2000, Windows XP, Windows 2003 or Windows Vista
  • Display resolution of 800x600 pixels or greater
  • Windows-compatible sound card
  • Microsoft Internet Explorer 6.0 SP1 or later, or Firefox 2.0 or later
  • Windows Media Player 9.0 or later
  • Broadband Internet connection (256 Kbps & above)
  • No network blocks or filters that disable streaming media
  • Mac OS X 10.4.8 or later
  • Safari 2.0.4 or later (or Firefox 2.0 or later)
  • Silverlight 1.0
  • No network blocks or filters that disable streaming media
Online Recordings
  • Windows Personal Computer with speakers
  • Microsoft Windows Me, NT, 2000, XP, or Vista
  • Microsoft Internet Explorer 6 or 7, or Firefox browser
  • Windows Media Player 9 or higher
Events originally produced after June 5, 2008 may be played on Macintosh using Silverlight.

What is online content?

On-demand, online multimedia recording, and streaming media all describe a method for you to view a recorded event on your computer while connected to the Internet. The recording is delivered to you as you view it and is not stored on your computer. You may pause, rewind, or fast-forward the event as you view it.

How do I order online content?

You can order online content by following a link from a promotional e-mail or Web page.

What is "myLibrary?"

MyLibrary is your personal list of online content you have purchased. You must log in to myLibrary using your e-mail address, event ID, and order number of one of your orders. When your online content is ready to view online, myLibrary provides a link to the content.

Online media is sold under a license allowing you to view the material for a specific period of time. For each of your online media, myLibrary displays a "Valid Through" date showing you how long you have to view it.

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Can I download my online content to my computer?

  • You may download and save the handout materials, which are in the form of PDF files.
  • Generally, the audio/video archives may not be saved.

Can I save my online content to CD-ROM?

Any content that can be downloaded can be saved to CD. (see above)

How many times can I view my online content?

The terms of your license are given on your order form. If your license specifies a limited number of viewings, myLibrary will display the number of views remaining.

If I view part of my media and need to stop, can I start again where I left off?

if you leave the recording by closing the browser or navigating to a different page, make a note of the slide number. Some recordings allow you to advance to a particular slide, while others let you move a slider to position anywhere in the recording.

You may pause the recording and continue where you left off.

Can other people see which online content I have ordered?

No. You must log in to myLibrary to see your online content.

I forgot my order number or event ID

Click on the link in myLibrary to have them e-mailed to you.

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I asked to have my order number and event ID e-mailed to me, but I never received it.

  • If there is another e-mail address you might have used to register for this content, please check that address.
  • The e-mail may have been intercepted by a spam-prevention service at your organization. Ask your system administrator if there is some reason you are not able to receive e-mail from custserv@krm.com.

Why do I have to log in to view my online content?

Logging in protects your privacy by preventing others from viewing your online content.

The media does not play on my computer.

Try playing similar content from another site. Go to www.mediasite.com and try playing some of the clips located there. If clips at Mediasite.com do not play, the problem may lie with your PC or your network settings. Ask your network administrator if there are any security restrictions in place that would prevent you from viewing streaming media.

Try viewing the seminar on a different PC; if that works, ask your IT specialist to check your PC for something that would prevent you from viewing streaming media.

The media plays, but I can't hear the sound.

  • Check your speakers and associated cabling.
  • Are your speakers turned on?
  • Check your computer's volume control settings to make sure that the sound is not muted and that the volume is not turned too low.

The media plays, but it pauses often and the player says "buffering."

This is caused by a slow or heavily-loaded network connection between you and our content-delivery network. Ask your network administrator to check your connection for high traffic or service degradation.

I downloaded the MP3 (or MP4) file, where is it?

If you selected "Open," rather than "Save," it went to a temporary location that varies by computer. The easiest solution is to download it again, choose "Save As," and put the file in a known place, for example on your desktop or in your documents folder.

Otherwise, you can use your computer's file search feature to search your entire system for the file, by name or search for all .MP3 or .MP4 files created since the day you downloaded it.

I have the MP3 (or MP4) file, how do I put it on my mobile device?

Due to the wide variety of players, applications and configurations, it is not possible for us to provide particular support for this problem. Please refer to your application (e.g. iTunes) and player (e.g. iPod) documentation.

I downloaded the MP4 file, what program can I use to open it?

You may use iTunes, QuickTime, VLC media player, or possibly Real player. Windows Media Player is not recommended for MP4; you have to download a special CODEC pack to get it going.

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